1) Overview

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or contact us for freight brokerage services.

RBO Logistics is a licensed property broker. We arrange transportation with authorized carriers. This Privacy Policy applies to information collected through our website, our contact and quote forms, and related communications.

2) Information We Collect

We collect information in three ways: (a) information you provide, (b) information collected automatically when you use the website, and (c) information from communications with us.

2.1 Information you provide (Forms and Communications)

When you request a quote or contact us, you may provide:

Identifiers and contact details (name, email, phone number)
Company details (company name, role/title)
Shipment details (pickup and delivery locations, dates, equipment needs, commodity description as provided, weight/dimensions, special handling notes)
Message content and attachments you choose to send

2.2 Information collected automatically (Website usage and device data)

When you browse the site, we (and our hosting/infrastructure providers) may automatically collect:

IP address and approximate location derived from IP
Browser and device information (device type, operating system, browser type)
Pages viewed, links clicked, timestamps, and referring/exit pages
Security and performance data (error logs, diagnostic data)

2.3 Cookies and similar technologies

We use cookies and similar technologies that are necessary for:

Website operation and basic functionality
Security and fraud prevention
Load balancing and performance

We do not use third-party analytics tools (such as Google Analytics) and we do not use advertising or remarketing pixels on this website.

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

3) How We Use Information

We use information to:

Respond to quote requests and inquiries
Provide and support freight brokerage services (coordination, scheduling, documentation support, updates)
Communicate with you (customer service, follow-ups, service-related messages)
Operate, maintain, and improve the website (reliability, troubleshooting, performance)
Protect against fraud, abuse, and security incidents
Comply with legal obligations and enforce our agreements

4) How We Share Information

We share information only as needed for business operations and service delivery.

4.1 Service providers (Processors)

We may share information with service providers that help us operate our website and business, such as:

Website hosting and infrastructure providers
Email and communications providers
Business software providers used to manage customer requests and operations

Service providers are authorized to use information only as necessary to provide services to us.

4.2 Operational partners (To arrange transportation)

If you book services with us, we may share relevant shipment and contact information with:

Carriers and transportation providers involved in the shipment
Facilities involved in pickup or delivery (warehouses, terminals) when necessary
Customs brokers or cross-border partners only when needed for coordination and only as directed by the customer

4.3 Legal and safety disclosures

We may disclose information if we believe it is reasonably necessary to:

Comply with law, regulation, legal process, or lawful government request
Protect the rights, safety, and security of our business, customers, partners, or the public
Prevent or investigate fraud, abuse, or security incidents

4.4 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, information may be transferred as part of that transaction, subject to reasonable safeguards.

5) What We Do Not Do

We do not sell personal information in exchange for money.
We do not use targeted advertising or remarketing pixels on this website.
We do not knowingly collect personal information from children under 13.

6) Data Retention

We retain personal information for as long as reasonably necessary to:

respond to your requests and provide services,
maintain business records,
comply with legal, tax, and accounting obligations,
resolve disputes and enforce agreements.

Retention periods vary depending on the context (for example, quote request vs. booked shipment).

7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, but we work to reduce risk and prevent unauthorized access, disclosure, alteration, or destruction.

8) Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Access: request information about the personal data we have about you
Correct: request correction of inaccurate personal data
Delete: request deletion of personal data, subject to legal exceptions
Portability: request a portable copy of your data, where applicable
Opt out: opt out of certain processing, where applicable under law

8.1 How to submit a request

Email us at rbo@rbologistics.org with:

Your full name
The request you want to make (access, correct, delete, etc.)
The email address and/or phone number you used when contacting us

8.2 Verification

To protect your information, we may request additional details to verify your identity before responding.

8.3 Appeals

If we deny your request, you may appeal by replying to our response email and requesting an appeal review.

9) International Visitors

We operate from the United States. If you access the website from outside the U.S., your information may be processed in the U.S. and other jurisdictions where our service providers operate.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date at the top reflects the latest version.

11) Contact Us

For privacy questions or requests, contact: rbo@rbologistics.org