Terms & Conditions

1) Scope & Role

1.1 Broker Only.

RBO Logistics is a federally licensed property broker that arranges, but does not perform, transportation with duly authorized motor carriers ("Carriers"). We are not a motor carrier or warehouseman.

1.2 Application.

These Terms govern all service requests, quotes, bookings, tenders, and shipments arranged by RBO Logistics for shippers/consignors/consignees ("Customer") unless a separate signed agreement states otherwise.

2) Quotes, Rates & Bookings

2.1 Non-binding quotes.

All verbal or emailed rate indications are estimates based on information provided at the time and are not binding until confirmed in writing by RBO Logistics after full lane details are verified.

2.2 Assumptions.

Rates assume accurate origin/destination, commodity, weight, dimensions, equipment, dates, and accessorial needs. Any changes, delays, or inaccuracies may result in revised charges.

2.3 Accessorials.

Customer is responsible for reasonable accessorial charges, including but not limited to: detention, layover, TONU, driver assist, inside delivery, liftgate, residential/limited access, reconsignment, port/rail congestion, chassis fees, storage, redelivery, lumper, tolls, customs/clearance, and border/interchange fees. Current rates/schedules are available upon request.

3) Documents & Compliance

3.1 Bills of Lading (RBO-Issued).

RBO Connecting Logistics LLC will issue the Bill of Lading for each shipment (the "RBO BOL"). The Carrier must present the RBO BOL at pickup and delivery. The RBO BOL is the controlling receipt document for the shipment. Any conflicting or additional pre-printed terms on non-RBO documents (including shipper or carrier forms) are rejected and superseded by these Terms.

3.1.1 Proof of Delivery (POD).

The properly signed RBO BOL (and, where applicable, a delivery receipt) constitutes the required POD. Electronic copies (scan/photo/PDF) are acceptable. Carrier shall return POD to RBO Logistics within 24 hours of delivery unless otherwise agreed; failure to provide POD may delay payment.

3.2 Customer Obligations.

Customer must: (i) provide accurate shipment details needed to populate the RBO BOL; (ii) properly describe, package, label, and load goods; (iii) comply with all applicable laws (including hazmat, weight, temperature, and security); and (iv) provide complete documentation and special instructions in advance. If Customer issues its own BOL in addition to the RBO BOL, the RBO BOL controls. Carrier should note any exceptions/shortages/overages on the RBO BOL at pickup/delivery.

3.3 Hazardous Materials.

Hazmat moves are accepted case-by-case only via qualified, vetted Carriers and require complete and accurate hazmat documentation from Customer (including proper shipping name, class, UN/NA number, packaging, placards, and emergency contact). RBO Logistics may decline or suspend any shipment that does not meet legal or safety requirements.

4) Cross-Border Moves (U.S.–MX & Intl.)

4.1 Brokerage & customs.

Customer is responsible for customs brokerage, duties, taxes, and compliance. We can coordinate timing with Customer's chosen brokers.

4.2 Interchange & transfer.

Cross-border shipments may require interchange/drayage and transfer between facilities/tractors. Additional terminal/bridge/handling fees may apply.

5) Transit, Scheduling & Force Majeure

5.1 No guarantees.

Pick-up/delivery times are best efforts and not guaranteed unless expressly agreed in writing.

5.2 Force majeure.

RBO Logistics and Carrier are not liable for delays or failures caused by events beyond reasonable control (e.g., weather, strikes, port/rail congestion, acts of God, embargo, civil unrest, cyber incidents, government actions).

6) Cargo Loss, Damage & Shortage

6.1 Carrier responsibility.

As broker, RBO Logistics does not take possession of cargo. Claims for cargo loss/damage/shortage are handled with the Carrier and/or its insurer.

6.2 Notice & filing.

Customer must note visible exceptions at delivery and provide prompt written notice with supporting documents. Standard U.S. filing windows apply (e.g., within 9 months of delivery or reasonable time otherwise; consult counsel for exact rules).

6.3 Mitigation & salvage.

Customer must mitigate losses and conserve salvage where possible.

6.4 RBO assistance.

We will reasonably assist in facilitating claims with Carrier, without accepting liability.

7) Liability Limits & Exclusions

7.1 Broker liability.

To the fullest extent permitted by law, RBO Logistics' total aggregate liability arising out of a shipment, order, or these Terms is limited to the lesser of (a) the amount of brokerage fees earned by RBO Logistics for the specific shipment at issue, or (b) USD $1,000.

7.2 No consequential damages.

In no event are RBO Logistics or Carrier liable for consequential, incidental, special, punitive, or indirect damages (including lost profits, production, markets, or penalties).

7.3 High-value/temperature-controlled/hazmat.

Additional limitations and requirements may apply. Customer must disclose any special value, handling requirements, or sensitivities in writing before tender.

8) Payment & Credit

8.1 Terms.

Unless otherwise agreed in writing, invoices are due Net [15/30] days from invoice date in USD.

8.2 Disputes.

Billing disputes must be submitted to RBO Logistics in writing within 5 business days of invoice receipt with supporting documentation; undisputed portions remain payable by the due date.

8.3 Late fees & collections.

Past-due balances may incur late fees at the maximum rate permitted by law and reasonable collection costs, including attorneys' fees.

8.4 Set-off prohibited.

Customer may not short-pay or set off unrelated claims against amounts owed.

9) Indemnification

9.1 Customer indemnity.

Customer shall defend, indemnify, and hold harmless RBO Logistics and its affiliates, directors, officers, and employees from claims, losses, fines, and expenses arising from (i) Customer's breach of these Terms; (ii) improper packing, loading, or description; (iii) violation of laws (including hazmat); or (iv) negligence or willful misconduct of Customer or its agents.

10) Insurance

10.1 Carrier insurance.

RBO Logistics uses reasonable care to arrange Carriers that represent maintaining legally required authority and insurance; however, RBO Logistics does not guarantee the sufficiency of Carrier insurance or act as insurer.

10.2 Customer insurance.

Customer should maintain appropriate cargo and business insurance to cover its interests and any exclusions/limits under Carrier policies.

11) Data, Privacy & Confidentiality

11.1 Use of data.

Operational data may be used to arrange transportation, improve services, comply with law, and maintain security.

11.2 Confidential information.

Rates, customer lists, and non-public operational details are confidential. Each party will protect the other's confidential information with reasonable care.

12) Independent Contractors

12.1 No agency.

Carriers, vendors, and service providers engaged through RBO Logistics act as independent contractors and not as our agents or employees.

13) Website & Electronic Communications

13.1 Electronic consent.

Customer agrees to conduct business electronically and to receive invoices, confirmations, and notices by email.

13.2 Site use.

Website content is provided "as is" without warranties. Links to third parties are not endorsements.

14) Dispute Resolution, Governing Law & Venue

14.1 Good-faith resolution.

The parties will attempt to resolve disputes in good faith within 30 days.

14.2 Governing law.

These Terms are governed by the laws of the State of Texas, without regard to conflicts of law.

14.3 Venue.

Exclusive venue lies in the state or federal courts located in Webb County, Texas (Laredo). Each party consents to such jurisdiction and venue.

15) Termination & Suspension

15.1 Right to suspend.

We may suspend or cancel services or bookings if Customer is in default, provides incomplete/inaccurate information, presents safety/compliance risks, or for other reasonable cause.

15.2 Survival.

Sections relating to payment, liability limits, indemnification, confidentiality, and dispute resolution survive termination.

16) Modifications

16.1 Updates.

We may update these Terms from time to time. The version in effect at the time of booking applies unless otherwise agreed in writing.

17) Notices

17.1 Notices to RBO Logistics:

18) Entire Agreement; Severability; Waiver

18.1 Entire agreement.

These Terms, together with any written rate confirmations issued by RBO Logistics, constitute the entire agreement regarding the arranged shipment(s).

18.2 Severability.

If any provision is found invalid, the remainder remains in effect.

18.3 Waiver.

A failure to enforce any provision is not a waiver of that or any other provision.

Optional Schedules (attach as needed)

• Schedule A – Accessorial & Surcharges: detention, layover, TONU, driver assist, liftgate, residential/limited access, reconsignment, port/rail congestion, chassis, storage, lumper, customs/clearance handling, etc.
• Schedule B – Claims Guidance: timelines, documentation, mitigation procedures, salvage handling, concealed damage steps.
• Schedule C – Cross-Border Checklist: brokers, documents, consignee contacts, security, bridge/interchange instructions.